Use a headset or headphones that have a microphone (such as most headphones that come with smartphones) to avoid echo and increase audio quality. Ensure you select the headphones in the settings for ‘Devices’ as the microphone and speaker. If you have the volume turned up and audio coming through the speakers of your device, it may be picked up by your microphone and create an echo. If other participants are complaining of echo and you cannot hear any echo, it is likely that you are the cause.
Ensure you are in a quiet, distraction-free location with good lighting and minimal background noise.
Participants should have their microphone muted, and cameras switched off when they are not speaking or not required to be seen, as directed by the Judge/Commissioner.
If appearing by telephone, do not place the Court on hold. Speak directly into the phone or headset. Do not place the phone on speakerphone as it will decrease audio quality.
Ensure devices are fully charged before the hearing and have chargers nearby. Videoconferencing can drain the battery of devices.
Note: In case of a Microsoft Teams outage, the Court will use Zoom to conduct virtual hearings
Please visit the hearings link for each case type for the current links to access individual virtual hearings.